Entrust-it has signed the "eTIC" professional code of conduct. Through its emphasis on dialogue, this Code of Conduct sees more balanced contracts being drawn up that are better equipped to stand up over time and, above all, the scope of which has been properly defined by the 2 parties.

The Code sets out a series of rules on what is professionally ethical conduct, relating to the commercial practices involved in the ICT industry. It is not a quality label in the usual sense: it does not provide the customer with guarantees that the service delivered will be of an impeccable technical quality. The ‘eTIC' Code stands in complement to the current ISO standards and is more of a moral undertaking on the part of the Code signatories relating to what are strictly commercial aspects.